Emirates wins prestigious entertainment award for 14th time
July 19, 2018— For the 14th year in a running, Emirates has won the World’s Best Inflight Entertainment award at the prestigious Skytrax World Airline Awards 2018 held in London.
“It’s an honour to be recognised by Skytrax for our commitment to innovation and service excellence. We always work hard to stay creative, relevant, and continue to build content that appeals to our multi-national and multi-cultural passengers,” Patrick Brannelly, Emirates’ Divisional Vice President, and Customer Experience (IFEC) said on Wednesday.
The airline which has scheduled flights between Entebbe and its hub at Dubai International Airport, also won a Service Excellence award for best airline staff service in the Middle East this year.
Branelly said, “The fact that these awards are based on the direct feedback from passengers is gratifying and wonderful recognition for all of the hard work that’s gone into creating the Emirates experience.”
The Skytrax World Airline Awards are considered a global benchmark of excellence. This year’s results were decided by more than 20 million customers across 100 countries. Over 335 airlines were reviewed in a survey carried out between August 2017 and May 2018.
By reputation, Emirates has always been an innovator within the industry. The airline was the first to install TV screens in every seat on every aircraft in its fleet in 1992.
Today, Emirates provides one of the most comprehensive and state-of-the-art entertainment and communications services in the skies. ice, the award-winning inflight entertainment system, now offers over 3,500 channels of entertainment, including over 100 kids channels and 850 movies from around the world.
In addition to the unmatched variety of content, Emirates has also been investing in providing connectivity and Live TV for its customers. Over 70 pc of all Emirates’ aircraft offer Live TV, including all its Boeing 777-200LR and 777-300ER fleet. Live TV provides passengers and sport enthusiasts an opportunity to watch their favourite matches and tournaments on Sport 24 and Sport 24 Extra.
Passengers can also enjoy a selection of international news channels such as CNN, BBC World News, Sky News, Euro News, CNBC, and NHK World. Live TV is available on over 170 Emirates aircraft including its Boeing 777 fleet and select Emirates A380s.
Wi-Fi connectivity is also available on over 99 pc of the fleet, including all A380s, 777-300ERs and 777-200LRs. Customers in all cabin classes receive 20MB of free Wi-Fi data, and each month nearly one million passengers connect while inflight.
Emirates Skywards members can enjoy special benefits depending on their membership tier and class of travel, including free Wi-Fi when travelling in First Class or Business Class. Emirates’ on board product experience is complemented by the airline’s international team of over 21,000 cabin crew come from over 135 countries. Crew members, who speak more than 60 languages, are trained in world-class training facilities in Dubai to provide the very best inflight service and Emirates on-board experience.