Vodafone Uganda bosses become personable with customers
September 29—Vodafone Uganda, the leading 4G network, adopted a more personable level at all its service centres during the past week.
“It is important to meet our customers face-to-face, because it gives us an opportunity to listen to them; understand their needs, appreciate their feedback and fortify our relationship with them. We always strive to put the customers’ needs first and endeavour to add value to them above everything else,” John Ndego, the company’s Chief Executive has said.
The activities involved the Chief Executive, together with the executive team and Vodafone headquarter staff, taking the lead in providing exceptional service at the different Vodafone shops and kiosks in and around the city.
The activity aims to improve customer experience, by making it easy for the customer to understand our products, how to manage their data usage and provide feedback on our internet solutions. Throughout the week Vodafone staff took part in enhancing customer centricity at all customer touch points.
Commenting on the fun-packed week, Rebecca Atuhairwe, Head of Customer Service said, “At Vodafone, we believe that customer service is everybody’s responsibility and therefore having our executive team take lead in this initiative reinforces this belief as they lead by example.”
This initiative is one of the ways through which Vodafone has been cementing the relationship with its customers and it will continue in a bid to feel the pulse of the customer.